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Customer Support

Terms And Conditions

Welcome to HealthNaturo Online Pharmacy. By accessing and using our website, you agree to be bound by the following Terms and Conditions. These terms govern your use of the website and the services provided by our website. Please read them carefully before placing an order.

User Agreement

  • By using our website and services, you confirm that you are of legal age to purchase medications in your country.
  • The information provided during the registration and ordering process is accurate.
  • You agree to use the website in accordance with all applicable laws and for lawful purposes only.
  • You understand and agree that the medications are manufactured and packed in India.
  • The medication you are buying from our website is for personal use only.

Product Quality and Composition

At HealthNaturo, we are committed to offering only high-quality pharmaceutical products. All medications and health-related products listed on our website are sourced from licensed manufacturers and suppliers. The brand medications available at HealthNaturo maintain a chemical composition, effectiveness, and safety profile similar to those of their counterparts in the USA.

We ensure that each product is accurately described, including its composition, dosage, and indications. If you have any concerns regarding the composition or quality of a product, please contact our customer support team for assistance at [email protected].

Billing and Cancellation

Upon placing an order, you will receive a confirmation email with the details of your purchase, including the total amount billed. Billing is processed through secure payment gateways to ensure the safety of your financial information.

Order Cancellation:

You may cancel your order before it has been processed and shipped. Once the order is shipped, cancellations are not possible.

Return and Refund Policy

We accept returns if you have received an incorrect or damaged package or product.

  • Products can be returned if they are in unused, unopened, and original packaging.
  • Returns must be requested within 24 hours of receiving the product. It can be done by contacting our customer support.

In the case of a defective product or incorrect shipment, we will provide a full refund or exchange.

Personal Information

We value your privacy and are committed to protecting your personal information. When you make a purchase or create an account, we collect personal details such as your name, email address, phone number, and shipping address. This information is used only for processing orders, customer service, and improving your experience. We will never share your personal data with third parties.

Shipping Policy and Timeframes

We strive to process and ship orders as quickly as possible. Once your order is confirmed, it will be dispatched according to the following:

Standard shipping typically takes between 15 to 20 business days, depending on your location. At the same time, express shipping takes about 3 to 5 days to deliver the medication.

Note : Delivery times may vary during peak seasons or due to unforeseen circumstances.

Order Tracking : You will receive tracking information once your order has been dispatched.

Please ensure that you provide accurate and complete shipping details to avoid delays.

For more details, please refer to HealthNaturo's shipping policy.

Our Drug Policy

HealthNaturo is committed to offering only safe, legal, and effective medications. We strictly adhere to all regulations governing the sale and distribution of pharmaceutical products. Our medications are sourced from certified manufacturers and are thoroughly tested for safety and efficacy. Please refer to our drug policy for more details.

Changes To Terms And Conditions

We hold the right to modify our Terms and Conditions at any time. All our customers will be informed of the changes with prior notification to ensure transparency.

Contact Information

If you have any questions about these Terms and Conditions, you can reach out to us via email at [email protected] or call us at 1-877-534-0154.