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Customer Support

Welcome to the FAQ page of Healthnaturo Online Pharmacy. Here, we answer some of the most common questions our customers have about ordering, product information, shipping, returns, and more. If you have any questions that are not covered here, please contact us.

About Ordering

check How do I place an order on Healthnaturo online pharmacy?

You can choose from our range of products at Healthnaturo using the navigation bar or sidebar based on your health concerns. Select your desired pill package and click "Buy Now." You will then be redirected to the cart, where you can add a coupon code if you have one. Proceed to checkout, enter your billing information, and confirm your order. Within an hour, you'll receive a payment link in your email. Once payment is confirmed, your order will be shipped within 24 hours.

check Are there any age restrictions for purchasing medications from Health Naturo?

Yes, we do not retail medications to people below the age of 20 years. 

check Can I cancel my order after it has been placed? 

Yes, you can cancel an order within 12 hours of placing it by emailing our customer support

check Can you guarantee confidentiality regarding my purchases from Healthnaturo?

Yes, HealthNaturo offers full confidentiality and an anonymous shopping experience. We also offer a safe and discreet shopping experience and delivery options. 

check Can I order in bulk?

Yes you can place a bulk order at Healthnaturo, but we usually ship them in batches to avoid hold-ups at International Customs and to ensure the package is delivered smoothly. 

Once the first batch or package clears International Customs, the next one is shipped.

Product Information

check How does Healthnaturo ensure the quality of its medications?

All the medications are sourced from the manufacturer to ensure their quality and authenticity. Our team also checks the quality of the products carefully before shipping them. 

check Are the product descriptions available on your website reliable?

Yes, the information available on our website is meticulously evaluated before publication to ensure it is medically and factually accurate. All the product information is provided as mentioned by the manufacturers, ensuring accuracy.

Shipping And Delivery

check What is the expected delivery time for my order?

If the products are shipped from India, it may take about 15 to days to reach you. However, our customers in the USA can get express shipping when ordering Soma pills with a delivery period of 5 to 7 days. 

check Can I change my shipping address after placing an order? 

Yes, you can change the shipping address after the order is placed by emailing us at [email protected]. However, once the order is shipped, the delivery address cannot be changed. 

check From where are the medications shipped?

While most medications are shipped from our Mumbai, India warehouse, we recognize the importance of timely access to pain medication. Therefore, we maintain a facility in the USA specifically for storing Soma pills. As a result, Soma orders for customers in the USA are shipped directly from this facility.

check Does Healthnaturo pharmacy ship internationally or within the USA?

Healthnaturo Pharmacy ships and delivers products outside the USA as well. We are based in India with a facility in the USA for quicker delivery of medication. 

The three major countries that we ship our products to are the USA, Australia, and the UK. 

For more information, you can go through our shipping policy

check How does HealthNaturo deliver the products? 

Once the package reaches the destination, our delivery partners deliver your packages to your doorstep. 

Our delivery partners are listed below-

  • USA- USPS Priority Mail. 

  • UK-Royal Mail. 

  • Australia- Australia Post.

check How can I track my order?

Healthnaturo has a dedicated page for tracking orders. Our customer can track their order by providing their order ID and email address in the section provided. 

If you experience any delay in the delivery, you can contact Healthnaturo’s customer support for assistance.

Returns And Refunds

check What is HealthNaturo's return policy?

A return and refund are initiated for receiving an incorrect or damaged product. To initiate a return, contact our customer support team for assistance. 

You can also check our return and refund policy for more information. 

check How long does the refund process take?

A refund is processed after a clear picture of the product, and the issue is sent to our customer support. Once the refund is initiated, it will be reflected in your bank account within 48-72 working hours.

check How will I receive my money after a refund is initiated?

All the refunds are issued using the original payment method used while purchasing. 

check Can I return the order after I have received it? 

No, products cannot be canceled or returned after they are shipped. Returning and refunding an order is only possible if you receive a wrong or damaged product. 

check What personal information does HealthNaturo collect?

HealthNaturo's privacy policy prioritizes the safety of our customers when they shop online. We do not collect or store any personal or payment information in our database.

Health Naturo only retains the customers' names and email addresses to better serve them and update them with all our latest offers and discounts. 

check How does HealthNaturo protect my personal and financial information?

HealthNaturo protects your data through SSL Encryption. We also use safe and verified payment gateways to process all transactions. 

Health And Medication Advice

check Can I get personalized health advice or recommendations from HealthNaturo?

You can speak to our health professionals if you have any queries about the products or their use. However, we recommend consulting a doctor before taking any medication available on our website. 

check Can I start a treatment based on the information available here?

No, the content published on our website is for informational and educational purposes only. Consult a doctor before taking any medications mentioned here. 

Offers And Discounts

check How To Save More Money On Healthnaturo?

Healthnaturo offers a price match guarantee where if you find a lower price for the same medication at a lower price on another website, we will match their price. 

check How can one reduce prescription costs?

Health Naturo offers occasional discounts and offers on all products. We also have festive discounts that help you get your prescription medication at a much more affordable price. 

check Does Healthnaturo offer loyalty rewards for frequent customers?

Yes, Healthnaturo offers additional free pills and discounts on all reorders. 

Payment Related Queries 

check Why are the prices of medicines on your website so low?

Healthnaturo sources all its medication directly from the manufacturers. This helps eliminate all middlemen, thus allowing us to offer lower prices for medication. 

check What payment options are accepted at Healthnaturo?

At Healthnaturo Online Pharmacy, we accept all cards, including Visa, MasterCard, and American Express.

check Does Healthnaturo accept Insurance coverage?

No, currently, Healthnaturo does not accept insurance coverage. However, the cost of medications at Healthnaturo is already very reasonable, and customers often do not require any insurance coverage. 

Contact And Support

check How can I contact Healthnaturo's customer support?

You can contact the customer support of HealthNaturo via email-

Our customers in the USA can also reach us at +1 8775340154. 

check What are our customer service hours?

Our customer support service is available all round the clock. 

checkHow long does it take to receive a response?

Our team strives to respond to all your queries immediately.  

Miscellaneous queries

check Is HealthNaturo a licensed pharmacy? 

Yes, Healthnaturo is a licensed online Pharmacy. 

check What are the products retailed by Healthnaturo Pharmacy?

Healthnaturo predominantly deals with pain medications and brain stimulants or Nootropics. The pain medications and Nootropics available at Healthnaturo are listed below-


Generic Version 

Prescription use 

Aspadol 100 mg


Moderate to severe acute and chronic body pain. 

Soma 350 mg


Skeletomuscular body pain. Soma 350 mg is commonly recommended for beginners. 

Soma 500 mg


Skeletomuscular body pain.

Modafinil 200 mg


Manages Excessive Daytime Sleepiness. 

Off-label- Cognitive enhancer. 

Modalert 200 mg


Manages Excessive Daytime Sleepiness. 

Off-label- Cognitive enhancer. 

check How can I safely dispose of the medicines?

The expired medications can be disposed of by either flushing them down the toilet or wrapping them on paper before throwing them in the trash can.