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Refund And Returns Policy



At HealthNaturo.com, your satisfaction is our top priority. Our Refund and Returns Policy outlines the conditions under which returns and refunds are processed, ensuring a straightforward and hassle-free experience for our customers. 

You can explore our story, values, and mission further by visiting our About Us page to learn more about who we are and what we stand for.

Eligibility For Returns

To be eligible for a return, the following criteria need to be fulfilled:

  • The item must be in its original packaging.

  • The return request must be made within 2 days of receiving the delivery.

  • The item must have been damaged during shipping, or the wrong item was delivered.

How To Initiate A Return?

If your order meets the above criteria, please follow these steps to initiate a return:

  • Contact our Customer Service team at [email protected] or call us at 1-877-534-0154 to inform us of your intent to return the product.

  • Provide a clear description of the issue and a clear image of the product. 

  • Upon approval, we will provide you with a return shipping address and instructions.

check For Damaged Or Incorrect Items

In cases where items are received damaged or incorrect:

  • Please contact us immediately and send us an image of the damaged or incorrect item.

  • We will offer a choice between reshipping the correct item, replacing it at no additional cost, or issuing a full refund.

check Lost Packages

If your package is lost in transit, contact us to report it. We will initiate an investigation with the shipping carrier. Based on the outcome, we will either reship your order or offer a full refund.

 

Refund Process

Once we receive your returned item, we will process your refund. The credit amount will be automatically refunded to your original payment method within 48-72 working hours.

Exclusions

Please note that due to the nature of our products, we can only accept returns on unopened or unused items if they are damaged or faulty upon arrival.

Contact Us

For any questions or concerns regarding your return or refund, please contact our Customer Service team. We are dedicated to ensuring your satisfaction and are here to assist with any issues you may encounter.